Refund policy.

At Fluxverge, we are committed to great results for every client and fair, transparent business relationships. This policy explains when we may issue refunds for our digital marketing services.

By hiring us, you confirm that you have read, understood and agree to this policy.

Our work takes significant time, senior expertise and resources from the day a project starts. So we review refunds case by case, under the terms below. We do not offer automatic, blanket or unconditional refunds.

We always aim to resolve concerns through open conversation before any formal refund process begins.

Every project needs a non-refundable deposit, usually between 30% and 50% of the total project value, paid when you sign the Service Agreement.

The deposit covers the discovery, strategy, research and planning work that starts as soon as the agreement is signed. Once work has started, the deposit is non-refundable, whatever the reason for cancelling.

These terms apply to monthly retainers, including SEO, GEO, email marketing, social media advertising and AI automation maintenance.

• The current month's fee is non-refundable once work for that month has started or been delivered.
• To cancel a retainer, give us at least 30 calendar days written notice.
• Work completed and costs incurred during the notice period are billed in full and cannot be refunded.

We may consider a full or partial refund if:

• Fluxverge did not start work within the timeframe stated and agreed in the Statement of Work, without telling you in advance or agreeing an extension.
• A billing error, technical fault or admin mistake led to a duplicate charge or a wrong invoice amount.
• Fluxverge formally cancelled the project before any discovery, strategy or creative work began.

If any of these applies, email [email protected] within 7 calendar days of the issue, with full details of your concern.

We will not issue a refund if:

• You changed your mind, revised your goals or chose a different direction after work started.
• You are unhappy with creative or strategic work that meets the scope, standards and deliverables agreed in the SOW.
• Delays, quality issues or communication problems happened because you did not provide materials, access, approvals or feedback within the agreed timeframes.
• Results such as search rankings, ad returns, email open rates or revenue did not meet your expectations. These depend on market conditions, algorithm changes, audience behaviour and other factors outside Fluxverge's control.

Pick the option closest to what happened. This tool is a guide only. The sections above are what apply, and we review every request individually.

If you are unhappy with any part of our service or deliverables, please talk to us before you request a refund. Most concerns are resolved quickly through a direct conversation, revised deliverables, extra revisions or additional support.

Email [email protected] with a detailed description of your concern. We will reply within two business days with a proposed solution.

When Fluxverge approves a refund in writing, we send it back to the original payment method. Please allow 10 to 14 business days for it to reach your account.

We are not responsible for extra delays caused by your bank, payment processor or card issuer.

We may update this policy at any time. We will post any changes on this page with a new "last updated" date. If you keep using our services after a change is posted, you accept the updated policy.

For refund questions or formal requests, email [email protected] or use our contact page.