Terms of service.

Welcome to Fluxverge Tech Ltd ("Fluxverge", "Company", "we", "us" or "our"). These Terms of Service ("Terms") govern your use of fluxverge.com and the digital marketing services we provide (together, the "Services").

By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services. We may update these Terms at any time.

Fluxverge provides digital marketing services, including web design and development, search engine optimisation (SEO), generative engine optimisation (GEO), AI automation, email marketing and social media advertising.

The scope, deliverables, timelines and fees for each project are set out in a separate Service Agreement or Statement of Work ("SOW"), agreed between Fluxverge and the client before work starts.

To use our Services, you must be at least 18 years old and legally able to enter into binding contracts. By using the Services, you confirm that you meet these requirements.

If you accept these Terms on behalf of an organisation, you confirm that you have the authority to bind that organisation.

As a client, you agree to give us accurate, complete and timely information, materials and access so we can deliver the Services.

If you do not provide what we need, project timelines may slip, and Fluxverge is not responsible for those delays.

You are responsible for making sure that any content, trademarks, images or other materials you give us do not infringe anyone else's intellectual property rights.

Payment terms are set out in your SOW or invoice. Unless we agree otherwise in writing, invoices are due within 14 calendar days of the invoice date.

We may pause or suspend the Services if payment is late. Late payments may incur interest of 2% per month on the outstanding balance, from the due date until the date you pay.

1. Day 0Invoice issued
2. Day 14Payment due
3. After day 14Work may pause and 2% monthly interest may apply

When you have paid all outstanding fees in full, Fluxverge assigns to you all intellectual property rights in the final deliverables created specifically for your project.

This does not include pre-existing tools, frameworks, third-party components or general methods. Those remain the property of their owners.

We may show your project in our portfolio, on our website and in our marketing materials, unless you ask us in writing not to before the project starts.

Both parties agree to keep confidential any proprietary or commercially sensitive information shared during the engagement. Neither party will share that information with third parties without the other's written consent, except where the law or a regulator requires it.

We promise to deliver the Services with reasonable skill and care, in line with professional industry standards.

We do not guarantee specific results, such as search rankings, conversion rates, revenue or advertising returns, because they depend on many factors outside our control.

We provide the Services in good faith. To the fullest extent the law allows, we disclaim all other warranties, express or implied.

To the fullest extent the law allows, Fluxverge's total liability to you for any claim arising from these Terms or the Services will not exceed the total fees you paid us in the three calendar months immediately before the claim.

We will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages. This includes lost profits, lost data and business interruption.

Either party may end a Service Agreement by giving the other 30 days written notice.

When an agreement ends, you still owe the fees for all work completed and costs incurred up to and including the end date.

If Fluxverge ends the agreement because you materially breached it, we will not refund work already completed or costs already incurred. See our Refund Policy for more on refunds.

Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, as long as it tells the other party promptly. Examples include natural disasters, government actions, cyberattacks, internet outages and pandemic restrictions.

These Terms are governed by and interpreted under applicable international commercial law principles.

If a dispute arises, both parties will first try to resolve it through good-faith negotiation. If that does not resolve it within 30 days, the dispute will go to binding arbitration, conducted in English under internationally recognised arbitration rules.

For questions about these Terms, email [email protected] or use our contact page. We aim to reply within two business days.