Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, business name, physical address
• Business Information: Industry, business size, website URL, social media profiles
• Account Information: Login credentials for client portal, communication preferences
• Payment Information: Billing address, payment method details (processed securely through payment processors)
• Project Information: Content, images, logos, brand materials you provide for your projects
• Communication Records: Emails, messages, phone call records, meeting notes

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent, links clicked, browser type, device information
• Technical Data: IP address, browser version, operating system, referral source
• Cookies and Tracking: We use cookies to enhance user experience and analyze website performance
• Analytics Data: We use Google Analytics and similar tools to understand how visitors use our website

Information from Third Parties

• Social media profile information if you connect with us through social platforms
• Business information from publicly available sources for research purposes
• Analytics and performance data from platforms where we manage your campaigns (with your authorization)

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party providers (hosting companies, payment processors, email services) who help us deliver our services. These providers are contractually obligated to protect your information.
• Contractors and Team Members: Project information may be shared with our contract designers, developers, and content creators who work on your projects under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: If Fluxverge is acquired or merged with another company, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for purposes you explicitly authorize, such as displaying your project in our portfolio with your permission.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: You can opt out of marketing communications at any time by clicking unsubscribe links or contacting us
• Data Portability: You can request your data in a portable format
• Restriction: You can request that we restrict processing of your information in certain circumstances
• Objection: You can object to processing of your information for certain purposes

To exercise any of these rights, please contact us at privacy@fluxverge.com or call our support line. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Active Clients: Information retained for duration of service relationship plus 7 years for legal/tax purposes
• Former Clients: Project files and records retained for 7 years after project completion
• Prospective Clients: Consultation and contact information retained for 2 years unless you request deletion
• Marketing Lists: Contact information retained until you unsubscribe or request removal

Third-Party Websites and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Fluxverge.

International Data Transfers

While we are based in Nigeria, some of our service providers and tools may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Service Agreements

Specific services are governed by individual contracts that detail project scope, deliverables, timelines, and pricing. These Terms supplement but do not replace your service contract. In case of conflict, your service contract takes precedence.

Intellectual Property

• Client Content: You retain ownership of content, images, and materials you provide
• Deliverables: Upon full payment, you receive full rights to final deliverables created specifically for you
• Fluxverge Property: We retain ownership of our processes, methodologies, tools, and code frameworks
• Portfolio Rights: We may showcase completed work in our portfolio unless you specifically request otherwise