1. Introduction
Fluxverge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fluxverge.com or engage with our digital marketing services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily submit to us, including your name, email address, company name, phone number, and any other details you provide through our contact forms, project inquiry forms, newsletter sign-ups, or direct email communications with our team.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information about your device and browsing behaviour. This may include your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page. This data is collected using cookies, web beacons, and similar tracking technologies.
Analytics and Performance Data
We use third-party analytics tools, including Google Analytics, to understand how visitors interact with our website. These tools may collect information about your usage in an aggregated and anonymised form that does not personally identify you.
3. How We Use Your Information
We use the information we collect to provide, operate, and continuously improve our services; to respond to your inquiries and communicate with you about project status and deliverables; to send you relevant marketing updates, insights, and service information where you have provided consent; to analyse usage trends and improve our website experience; to comply with applicable legal obligations; and to protect against fraudulent, abusive, or unlawful activity.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information with carefully selected third-party service providers who assist us in operating our website, delivering our services, processing payments, or sending communications. We share only the minimum information necessary and require all providers to maintain appropriate confidentiality and security standards. We may also disclose information where required by law, court order, or regulatory authority.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and collect analytics data. You can control and manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of our website. We use session cookies, persistent cookies, and third-party analytics cookies.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer required, we securely delete or irreversibly anonymise it.
7. Your Rights
Depending on your location and applicable data protection law, you may have the right to request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal data; object to or request restriction of certain processing activities; withdraw consent for marketing communications at any time; and request portability of your data in a machine-readable format. To exercise any of these rights, please contact us at hello@fluxverge.com.
8. Data Security
We implement appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, destruction, or accidental loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
9. International Data Transfers
As a globally operating agency, your information may be processed and stored in countries other than your country of residence. Where required, we ensure appropriate safeguards are in place in accordance with applicable data protection law before transferring personal data across international borders.
10. Third-Party Links
Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices, content, or security of those external sites and encourage you to review their respective privacy policies before sharing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, concerns, or data subject requests, please contact us at hello@fluxverge.com or visit fluxverge.com/contact. We will respond within two business days.